The award-winning HelpPoint Claim Services by Farmers Insurance is available 24 hours a day, 7 days a week. With a caring team of more than 12,500 professionals, Farmers Insurance HelpPoint will guide you through the entire claims process. Your expectations will not be met – they will be exceeded. Farmers Insurance pledges to provide best-in-class customer service year after year, and HelpPoint Claims Service is no exception.